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Digital Health
Aida - TB Treatment Companion
Aida is a multilingual treatment companion designed to support people with tuberculosis through everyday questions, medication reminders, and stigma-sensitive guidance in accessible messaging channels.
Challenge
- Patients need trusted support between appointments, often in settings with stigma, language barriers, and limited healthcare capacity.
- The solution needed to work in familiar channels and feel simple, supportive, and safe to use.
Approach
- Designed a WhatsApp-based assistant around treatment adherence, education, and navigation support rather than generic chatbot interactions.
- Combined AI capabilities with structured guidance, reminders, and programmatic content to keep the experience practical and trustworthy.
Outcomes
- Created a reusable digital support model for TB programmes across multiple countries.
- Demonstrated how conversational AI can extend patient support outside traditional clinical touchpoints.